Terms of service

Last updated: 11 October 2026

Overview

This website and online store are operated by Loadless Living Pty Ltd, trading as LOADLESS. Throughout these Terms of Service, the terms “LOADLESS”, “we”, “us” and “our” refer to Loadless Living Pty Ltd.

LOADLESS operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience collectively referred to as the “Services”.

LOADLESS is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them, collectively referred to as these “Terms of Service” or “Terms”, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover matters including warranties and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, province or country of residence, or that you have given your consent to allow any minor dependants to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information.

You represent and warrant that all information you provide through our store is accurate, current and complete, and that you have all rights necessary to provide that information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign or license your account to another person.

Section 2 — Our Products

We have made every reasonable effort to accurately represent our products and services in our online store. However, colours and product appearance may differ from how they appear on your screen because of the device, display settings or configuration you use to access the store.

Product photographs, illustrations and rendered images are provided for presentation and identification purposes. Minor variations in colour, finish, appearance or packaging may occur.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue a product at any time and may limit the quantities of products offered to any person, household, geographic region or jurisdiction on a case-by-case basis.

Nothing in this section excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer law.

Section 3 — Orders

When you place an order, you are making an offer to purchase products from LOADLESS.

We reserve the right to accept or decline an order for legitimate reasons, including product unavailability, suspected fraud, pricing or listing errors, payment issues, delivery restrictions or suspected commercial resale.

Your order is not accepted until LOADLESS confirms its acceptance. We must receive and process your payment before an order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation or amendment requests after the order has been accepted or processed.

If we do not accept an order, or if we need to change or cancel an order, we will attempt to notify you using the email address, billing address or phone number supplied when the order was placed.

Purchases are subject to our Returns and Refunds Policy.

You represent that purchases made through the Services are for your own personal or household use and not for unauthorised commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts and promotions are subject to change without notice.

The price charged for a product or service will be the price displayed when the order is placed and will be confirmed in your order confirmation email.

Unless otherwise stated, prices displayed on the Australian LOADLESS store are in Australian dollars and include applicable Australian goods and services tax.

Shipping fees and any other applicable charges will be displayed before checkout unless expressly stated as included in the product price.

Prices displayed through our online store may differ from prices offered through physical stores, promotional campaigns, marketplaces or other retailers.

We may occasionally offer promotions governed by separate terms and conditions. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.

You agree to promptly update your account and payment information, including your email address and payment-card expiration date, so that we can complete transactions and contact you when necessary.

You represent that:

the payment information you provide is accurate and complete;
you are authorised to use the payment method supplied;
charges incurred by you will be honoured by your payment provider; and
you will pay all applicable charges confirmed at checkout.

Section 4A — Giveaways and Promotional Competitions

LOADLESS may conduct giveaways, prize draws and other promotional competitions from time to time, including its Monthly Giveaway.

Eligibility and Entry

Unless otherwise stated in the applicable promotion rules, entry is free and no purchase is necessary. Participants must meet the eligibility requirements published for the relevant promotion.

Entries must be submitted through the designated entry method within the applicable entry period. LOADLESS may reject fraudulent, automated, duplicate or otherwise ineligible entries in accordance with the promotion rules and applicable laws.

Prizes and Winner Selection

The number, description and retail value of prizes will be specified in the relevant promotion rules.

Where winners are selected by chance, eligible entries will be entered into a random draw conducted in accordance with applicable laws and the published promotion rules.

Winners will be notified using the contact details provided at entry. Prize delivery, claim periods and arrangements for unclaimed prizes will be governed by the applicable promotion rules and relevant laws.

Automatic Entry into Future Draws

Where expressly stated in the applicable promotion rules, eligible non-winning entries may automatically carry forward into subsequent draws without requiring participants to register again.

Participants may withdraw from future draws using the contact method specified in the promotion rules. The eligibility of previous winners to enter future draws will be determined by the applicable promotion rules.

Marketing and Privacy

Participation in a giveaway does not require consent to receive promotional marketing communications.

Personal information collected for a promotion may be used to administer entries, determine eligibility, conduct draws, contact winners and arrange prize delivery, in accordance with our Privacy Policy and applicable privacy laws.

Marketing communications will be sent only where permitted by applicable law and the participant's marketing preferences.

Promotion-Specific Terms

Each promotion may have additional terms specifying its entry period, eligible locations, age requirements, entry limits, draw arrangements, prizes, winner notification and prize-claim procedures.

These terms will be made available to participants before entry and will prevail over this section to the extent of any inconsistency, subject to applicable law.

LOADLESS reserves the right to take reasonable action in response to fraud, technical failures or circumstances beyond its reasonable control, subject to applicable laws and any required regulatory approvals.

Nothing in this section excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian law.

Section 5 — Shipping and Delivery

Delivery times shown through the Services are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, incorrect or incomplete delivery information, customs processing, severe weather, natural disasters or other events outside our reasonable control.

You are responsible for ensuring that the shipping address supplied with your order is accurate and complete.

Risk in the products passes to you when the products are delivered to the address specified in your order, except where applicable law requires otherwise.

If your order is damaged, missing or incorrectly delivered, please contact us at hello@loadless.com.au so that we can review the matter.

Nothing in this section limits any rights available to you under the Australian Consumer Law or other applicable consumer law.

Section 6 — Intellectual Property

The Services, including all trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, software and the selection and arrangement of those materials, are owned by or licensed to LOADLESS and are protected by Australian and international intellectual-property laws.

These Terms permit you to access and use the Services for personal, non-commercial purposes only.

Without our prior written consent, you must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material contained in the Services, except where permitted by applicable law.

Except as expressly provided in these Terms, nothing grants you a licence or other right under any patent, trademark, copyright or other intellectual-property right belonging to LOADLESS, Shopify or another party.

Unauthorised use of the Services may violate intellectual-property laws. All rights not expressly granted are reserved.

The LOADLESS name, logo, product names, service names, designs and slogans are trademarks or intellectual property of Loadless Living Pty Ltd or its licensors. You must not use them without our prior written permission.

Shopify’s name, logo, product names, service names, designs and slogans are trademarks of Shopify. Other names, logos, products, services and slogans appearing through the Services remain the property of their respective owners.

Section 7 — Optional Tools

You may be provided with access to tools supplied by third parties as part of the Services. We do not necessarily monitor or control those tools.

To the extent permitted by law, access to optional third-party tools is provided on an “as is” and “as available” basis, without endorsement or additional warranties from LOADLESS.

Your use of optional third-party tools is at your own risk and discretion. You should review and understand the terms under which the relevant third-party provider supplies those tools.

We may introduce new features, tools or resources through the Services in the future. Those features will also form part of the Services and will be subject to these Terms.

Section 8 — Third-Party Links

The Services may contain content or links to websites and online platforms operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, security or availability of third-party websites or services.

If you leave the Services to access third-party content or websites, you do so at your own discretion.

To the extent permitted by law, we are not responsible for loss or damage arising from your access to third-party websites or your purchase or use of products, services, resources or content supplied by third parties.

Please review the third party’s policies, practices and terms carefully before entering into a transaction.

Questions, complaints or claims relating to third-party products or services should be directed to the relevant third party.

Section 9 — Relationship with Shopify

LOADLESS is powered by Shopify, which enables us to provide the Services to you.

However, purchases made through our store are made directly from Loadless Living Pty Ltd, trading as LOADLESS.

By using the Services, you acknowledge that Shopify is not the seller of products purchased from LOADLESS and is not responsible for fulfilling orders or providing remedies relating to products sold directly by LOADLESS.

Nothing in this section limits any rights or remedies that cannot legally be excluded.

Section 10 — Privacy Policy

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Certain personal information may also be collected and processed by Shopify in accordance with Shopify’s applicable privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes information about your access to and use of the Services to operate and improve the platform.

Information submitted through the Services may be transmitted to and shared with Shopify and service providers located in countries other than the country in which you reside.

Please review our Privacy Policy for further information about how LOADLESS, Shopify and our service providers collect, use, store and disclose personal information.

Section 11 — Feedback

If you submit, upload, post, email or otherwise provide ideas, suggestions, feedback, reviews, proposals, plans or other content, collectively referred to as “Feedback”, you grant us a perpetual, worldwide, transferable, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for purposes including operating, evaluating, improving and promoting the Services.

You represent and warrant that:

you own or otherwise have the rights necessary to provide the Feedback;
you have disclosed any compensation or incentive received in connection with the Feedback; and
the Feedback complies with these Terms and applicable law.

Except where required by law, we are not obligated to:

keep Feedback confidential;
compensate you for Feedback; or
respond to Feedback.

We may monitor, edit or remove Feedback that we reasonably consider unlawful, offensive, threatening, defamatory, obscene, misleading or otherwise objectionable, or that violates another party’s rights or these Terms.

Your Feedback must not violate any third party’s copyright, trademark, privacy, personality or other personal or proprietary rights.

Feedback must not contain unlawful, abusive or obscene material, computer viruses, malware or other material capable of affecting the operation of the Services.

You must not use a false email address, impersonate another person or mislead us or others about the origin of Feedback.

You are responsible for the Feedback you submit and its accuracy.

Section 12 — Errors, Inaccuracies and Omissions

Information made available through the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to update information at any time.

Where an error affects an order already submitted, we may contact you to explain the issue and provide an appropriate option, which may include reconfirming, changing or cancelling the affected order and issuing a refund where applicable.

Nothing in this section limits your rights under applicable consumer law.

Section 13 — Prohibited Uses

You may access and use the Services only for lawful purposes.

You must not access or use the Services, directly or indirectly:

for an unlawful, fraudulent or malicious purpose;
to violate any applicable international, federal, state, territory, provincial or local law;
to infringe our intellectual-property rights or the rights of another person;
to harass, abuse, threaten, insult, harm, defame, intimidate or discriminate against another person;
to transmit false, deceptive or misleading information;
to upload, download, transmit or reuse material that does not comply with these Terms;
to distribute spam, junk mail, chain letters or unauthorised advertising or promotional material;
to impersonate another person or entity;
to interfere with another person’s use or enjoyment of the Services; or
to engage in conduct that may harm LOADLESS, Shopify, our customers or other users, or expose them to liability.

You must also not:

upload or transmit viruses, malicious code or harmful material;
reproduce, duplicate, copy, sell, resell or commercially exploit an unauthorised portion of the Services;
collect or track another person’s personal information without lawful authority;
spam, phish, pharm, pretext, spider, crawl or scrape the Services without permission; or
interfere with or circumvent security features of the Services or related websites.

We may suspend, restrict or terminate access to the Services where we reasonably believe you have violated these Terms or applicable law.

Section 14 — Termination

We may suspend or terminate your access to the Services where reasonably necessary, including where you breach these Terms, misuse the Services, engage in suspected fraud or unlawful conduct, or create a security or operational risk.

You remain responsible for amounts properly due up to the effective date of termination.

The following provisions continue to apply after termination where relevant:

Intellectual Property;
Feedback;
Disclaimer of Warranties;
Limitation of Liability;
Indemnification;
Severability;
Waiver and Entire Agreement;
Assignment;
Governing Law;
Privacy; and
any other provision that by its nature is intended to continue.

Section 15 — Disclaimer of Warranties

Information presented through the Services is provided for general information purposes.

Although we take reasonable steps to maintain accurate information, we do not guarantee that all website information will always be complete, current or error-free.

Except for rights, guarantees, warranties or remedies that cannot lawfully be excluded, the Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we do not guarantee that access to the Services will be uninterrupted, timely, secure or error-free.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or other applicable law that cannot legally be excluded, restricted or modified.

Section 16 — Limitation of Liability

To the maximum extent permitted by law, LOADLESS and its directors, officers, employees, affiliates, agents, contractors, service providers and licensors will not be liable for indirect, incidental, special, punitive or consequential loss arising from your use of the Services or products purchased through the Services.

This may include loss of profits, revenue, savings, opportunity or data, except where such liability cannot lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies:

liability that cannot legally be excluded;
rights or remedies available under the Australian Consumer Law; or
liability arising from fraud, wilful misconduct or any other matter for which liability cannot lawfully be limited.

Section 17 — Indemnification

To the extent permitted by law, you agree to indemnify LOADLESS and its affiliates, officers, directors, employees, agents, contractors, licensors and service providers against third-party claims, losses, liabilities and reasonable legal costs arising directly from:

your material breach of these Terms;
your unlawful use of the Services;
your infringement of another party’s rights; or
content or Feedback you submit through the Services.

Your indemnity will be reduced to the extent that LOADLESS caused or contributed to the relevant loss.

We will provide reasonable notice of an indemnifiable claim and allow you to participate in its defence, subject to our right to protect our legitimate interests.

Section 18 — Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law.

Any unenforceable portion will be treated as severed from these Terms without affecting the validity and enforceability of the remaining provisions.

Section 19 — Waiver and Entire Agreement

A failure by us to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and operating rules posted through the Services, constitute the entire agreement between you and LOADLESS concerning your use of the Services.

They supersede prior or contemporaneous agreements, communications and proposals relating to the Services, whether oral or written.

Section 20 — Assignment

You may not transfer or assign these Terms or your rights or obligations under them without our prior written consent.

We may transfer or assign our rights and obligations under these Terms as part of a business restructuring, merger, acquisition, sale of assets or similar transaction, subject to applicable law.

Section 21 — Governing Law

These Terms and any separate agreements under which we provide the Services are governed by the laws of New South Wales, Australia.

You and LOADLESS submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them.

Nothing in this section prevents you from exercising rights available under applicable consumer-protection laws.

Section 22 — Headings

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of the provisions.

Section 23 — Changes to These Terms

You can review the current version of these Terms of Service at any time on this page.

We may update, change or replace parts of these Terms by posting the revised Terms through our website.

Where required by law, we will provide notice of material changes. Revised Terms will become effective on the date stated in the updated version or accompanying notice.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those changes, except where applicable law requires another form of consent.